Refund Policy
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Refund Policy

Last updated: July 26, 2026This Refund Policy explains when a Cosmi Astro purchase may be reviewed for a refund and how to report payment problems.
1. When a refund may be availableA paid astrologer consultation may be eligible for review when Cosmi Astro did not deliver the scheduled service. Please contact us within 24 hours after the scheduled appointment. Approval depends on verification of the order and service status.
2. Non-refundable servicesDigital products, question credits already used, and AI-generated reports or readings are non-refundable once delivered or consumed. A change of mind, dissatisfaction with an astrological interpretation, or an outcome that differs from a prediction does not by itself qualify for a refund.
3. Duplicate charges and failed paymentsIf the same order was charged more than once, or money was debited for a payment that did not complete, contact support so we can review the payment records. Some failed-payment debits may be reversed automatically by the bank or payment provider. Do not send card numbers, PINs, passwords, or OTPs.
4. CancellationsContact support as early as possible if you need to cancel a consultation or other scheduled service. Cancellation alone does not guarantee a refund; eligibility depends on the service, its status, and the terms shown when you purchased it.
5. How to request a reviewEmail contact@cosmiastro.com or use the Contact page. Include your Cosmi Astro order ID, payment reference, purchase date, service name, registered email or phone number, and a short reason. Never include full card or bank credentials.
6. Review and processingWe will acknowledge and review complete requests as reasonably possible. If approved, a refund is returned through the original payment method where supported. The time for funds to appear is controlled by the bank or payment provider and may vary.
7. Related policies and supportFor help with a purchase, use Support or Contact. The Terms and Conditions govern use of paid services, and the Privacy Policy explains how request information is handled.
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Nothing in this policy limits consumer rights that cannot be excluded under applicable law.